Impersonation
They call pretending to be your bank, asking you to move money to a "safe account".
Stop fraud before it takes your money. A clear path to reimbursement when it does.
MoneyGuard checks the banking activity it protects for the kinds of fraud it covers. When something looks wrong, it warns you and helps you act before the money leaves.
If fraud still gets through, report it and we will tell you where you stand within 48 hours and reimburse you for eligible losses within seven days. Our service commitments are set out below.
MoneyGuard09:14SUSPICIOUS TRANSFER
This recipient looks risky. Check before you continue. Was this you?
- MoneyGuard11:02
REPORT RECEIVED · MG-1004-2210
Your report is in. Here is what we need next.
- MoneyGuardDAY 1
DECISION · APPROVED
Your claim has been approved. We will confirm the covered amount.
- MoneyGuardDAY 5
CR ₦85,000.00 · REIMBURSED
Your reimbursement has been paid.
A fake call. A stolen phone. One wrong tap.
Fraud can begin anywhere. Bank security is strong, but fraudsters target you, not the bank. MoneyGuard sits alongside your bank app to protect your money when you are tricked or forced.
Phishing
A text about a missed delivery leads you to a fake site that steals your login details.
Device theft
Someone watches you type your PIN, steals your phone, and drains your account.
What MoneyGuard actually does
Spots the signs
Watches the app activity it protects for unusual behaviour and known warning signs.
Warns you in time
Warns you or triggers preventive action before you lose money.
Shows how to report
Tells you in the app what to do the moment you realise something is wrong.
Checks whether you are covered
Assesses the report against the coverage conditions and tells you the outcome.
Reimburses eligible losses
Pays approved claims for eligible losses, subject to policy terms.
Our service commitment
An eligibility decision and a reimbursement are separate steps. We aim to decide eligibility within 48 hours for at least 80% of reported incidents. Where a claim is approved, payment follows within seven days for eligible losses, subject to applicable cover limits, exclusions and policy terms.
48h
Decision: within 48 hours for at least 80% of reported incidents.
7 days
Reimbursement: within seven days for eligible losses, subject to applicable cover limits, exclusions and policy terms.
Target eligibility decisions within 48 hours for at least 80% of reported incidents. Reimbursement applies to fraud losses eligible under the applicable cover and is subject to cover limits, exclusions and policy terms. The seven-day period begins when the fraud incident is reported through the designated reporting channel.
Know what you are protected against
Your product summary shows the fraud scenarios covered by MoneyGuard, the benefit limits, the exclusions and the steps to take if an incident occurs. You know what the protection is designed to cover before you activate it.
See the fraud MoneyGuard coversThink fraud is happening now?
Don't wait. Follow our immediate action guide to secure your accounts.
